If you are unhappy with your Lifenet Alert Monitor, you can return it anytime, no questions asked. You will receive a prorated refund for the remaining time on your plan.

There is a monitoring agreement that outlines what type of medical alert service we will provide.

You can choose to pay LifeNet monthly, quarterly, or annually for service.

LifeNet accepts Visa, Mastercard, Discover and American Express.

No. LifeNet is very easy to set up and use. The system consists of your help button and emergency console.

No. You simply pay one monitoring fee plus an additional $3.99 per month for the extra help button.

Of course! Simply call customer service and let us know what your new address and phone number will be.

Should we have to contact medical personnel, we will also contact any friends/neighbors/family members on your contact list that have a key to meet the medical responders and open your door.

If you are concerned about your contact people not being there in time, we recommend ordering a LifeNet Lock Box. The LifeNet Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

LifeNet is responsible for all replacement of faulty equipment, including battery replacements. There is no extra cost for this.